Opal Alterations - Development

Our Client

Opal Alterations is a local tailoring studio in Canberra that also offers a unique mobile service for dry cleaning and alterations. Customers can enjoy the benefits of a high quality dry cleaning and tailoring either at home or in the Belconnen store. The team at Opal Alterations assures a quality experience for all of their services. They also offer custom embroidery service to customise a great range of products.

Their Challenge

Despite having a strong hold on the Canberra market, Opal Alterations weren’t getting enough attention to their mobile services through their original website. Opal lacked in customers finding their dry cleaning and alteration services through mobile devices, and online bookings were low for mobile dry cleaning. What they needed was a more professional looking website that would also highlight their mobile services as a key part of their business. There were also limitations to the user interface of their original template website, which interfered with the overall user experience and interface design.

Our Approach

Client Relations

We worked closely with the client to ensure that we understood their vision and requirements for the new website
Our team took the time to understand their business goals and target audience
We worked with stakeholders to understand their style preferences for the site design and create a website that was tailored to their exact needs
The design was altered multiple times according to client requests until they were completely satisfied
Throughout the project we openly communicated with stakeholders, offering regular project management updated

Our Solution

Website Features

Branding

We seamlessly integrated Opal Alterations’ branding into the new website. We included their brand colours and the right images in the website to create a professional look and feel that was aligned with the branding. Their website now reflects the high-quality tailoring and dry cleaning services offered at Opal Alterations.

Gold and black branding colours
Professional presence
Clean and fashionable style

UI Design

We incorporated various UI elements to increase the visual appeal of the website.

The navigation panel features a shrinking, highlighted effect upon mouseover, increasing audience engagement
The largely black colour of the website combined with white and gold evokes a sense of high quality among users
Engaging illustrations were inserted into a section on the home page to demonstrate to customers how their mobile service worked.
Parallax features on the images that link to the various services offered encourage the audience to explore the other services further

UX Design

We built a custom website for Opal Alterations, to provide an overall better user experience with improved loading speeds. We integrated WordPress in the backend with a custom theme development.

The new navigation structure was made to be cleaner and easier to follow
We included the addition of 3 user-friendly tabs on the main landing page, which immediately introduces the booking process of Opal’s mobile services
This process is now seamlessly accessible, all on one screen with limited clicks required
We also integrated a responsive booking service to capitalise on online bookings through mobile services
An expanding FAQ section allows customers to solve their queries efficiently

Digital Marketing

We also worked to optimise all the meta details of the website for better SEO.

We fixed all major SEO issues that prevented proper indexing of the website pages.
We took care of on-page SEO errors and site structure errors
Ongoing keyword targeting strategy

Results

We have enjoyed watching Opal Alterations thrive with our help.

243.2% increase in Organic Traffic
566.6% increase in New User Traffic
55.55% increase in Total Website Traffic
79.6% increase in Overall Website Conversions
35.71% decrease in Website Bounce Rate

Project Handover

As we do for most of our clients, we provided two months of website support after the launch of the website
This included 24/7 monitoring of the website
We provided the relevant stakeholders with training for website management to help them easily manage and add new content to the website

Ongoing Maintenance and Support

We provided ongoing monitoring, maintenance and bug fixing during the support period:

Basic SEO
Submitting the website to all search engine webmasters
On-page and off-page optimisation
Redirecting URLs from the old websites to the new website
Domain management
24/7 monitoring
Google Cloud hosting
SSL certificate installation

Mobile Alterations & Dry Cleaning Services